Shipping policy
📦 Shipping Policy
Digital Products
All digital products are available for instant download after payment. No physical item will be shipped. You’ll receive a download link via email—please check your spam or junk folder if it doesn’t arrive right away.
Physical Products
All physical orders are shipped from Australia using Australia Post. Orders are processed within 2–5 business days, unless otherwise stated (e.g., pre-orders or custom items). Once dispatched, you’ll receive tracking details via email.
Shipping Times (Australia Post estimates):
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Standard Shipping (within Australia): 2–8 business days
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Express Shipping (within Australia): 1–4 business days
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International Shipping: Delivery times vary by country and may take 2–4 weeks
Please note:
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Shipping delays may occur due to peak periods, weather, or postal disruptions.
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Buyers are responsible for any customs fees, duties, or taxes on international orders.
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We do not offer refunds or replacements for items lost or delayed in transit once shipped.
Pre-Orders & Custom Items
If your order includes a pre-order or made-to-order item, please allow additional time as noted in the product description.
Questions? Email us anytime at designsbyjaimeeau@gmail.com